2020 has certainly brought some unexpected changes to how we service our valuable customers, but rest assured that we remain able and ready to assist whenever the need arises.

As an “Essential Business” that is exempt under the current Stay-At-Home Order issued by our Governor, we remain committed to our duty to provide our clients with the same level of service they would normally expect. Our staff will continue to report to our Lake Avenue office during normal working hours – provided that they show no symptoms and/or have not been exposed to anyone exhibiting symptoms. If, at any time, any one of our staff members believe it would be best for the health and safety of our staff environment that they not report to the office, telecommuting options will be given. Frequent and regular sanitization of surfaces and common areas will be practiced.

Following the recent updated guidance issued by Governor Holcomb, we will resume face-to-face meetings with clients on a limited basis. Individuals who wish to meet with one of our staff members during this transitional phase will be required to use proper Personal Protective Equipment (PPE) while on Health Insurance Shop premises. Likewise, our staff will also be required to wear face masks at all times that guests are on-site. We will continue to offer telephonic or web-meeting options during our normal business hours.

We thank you for your patience and understanding during this difficult time. We look forward to getting back to “business as usual” soon.